Monday, January 3, 2011

A Business Man's Golden rule...

The golden rule for every business man is this: Put yourself in your customer's place.

Orison Swett Marden

When I first read this quote, I thought of all of the residents that live in the apartment complex that I work at. I deal with them everyday and also have to listen to complaints and console when there are problems. The one thing that runs through my mind when the residents come in with complaints is "How would I feel if I was in this situation". I feel that it is important to put oneself in their shoes. It makes me more willing to do everything i can to help them resolve the issue. 

Best,
Lourdes

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